Store Policy

  • Florida Sales Tax: 
  • Black Rifle Arms charges sales tax for merchandise ordered on this Web site based on the applicable Florida State sales tax rate plus discretionary sales tax per county of business. 


  • Cancellation Policy:
  • If you wish to cancel an order please call Black Rifle Arms at 386.410.5162. If your package has been processed there will be a 10% restocking fee.Once your order has a shipping label created, cancellation will not be accepted.

  • All piston conversions get pulled from the shelf within 24 hrs and set aside for piston builds when we receive your upper. You MUST CANCEL within 24 hours of a piston conversion order to avoid the 10% restocking fee.

  • Please Note: We ARE NOT responsible for shipping carrier delays.


    Refusal of Order or Non-Deliverable:
    If you refuse an order you have placed with Black Rifle Arms or your order is non-deliverable, Black Rifle Arms will issue a refund minus a 15% restocking fee and shipping, handling and/or shipping insurance charges. Refunds are not issued until the product is received back into our shipping facility. 


    Return, Refund, Exchange Policy:
    You may return new, unused product(s) sold by Black Rifle Arms for a full refund of the purchase price minus shipping, handling and/or insurance charges and the 10% restocking fee (waived if Black Rifle Arms products are defective or wrong item received). 

    If there is a defect with another manufacturer product you must contact them for replacement/exchange and/or refund. If you return another manufacturers product(s) to Black Rifle Arms without further instructions from Black Rifle Arms or Product(s) Manufacturer authorization, we have the right to refuse product or we may replace it; however, it becomes buyer's responsibility for return shipment. 

    UNDER NO CIRCUMSTANCE will a product be returned for a refund or exchange if ANY MODIFICATIONS or ABUSE has been determined. 


    How To Return An Item: 
    Your item(s) must be in its original unused condition to be returned, unless there is a manufacturer defect. If there is a defect with another manufacturer product you must contact them to replace it. You must return the item(s) within 10 days after contacting Black Rifle Arms for an RMA number.

  1. Please call at 386.410.5162 or contact us through our CONTACT US page to start the RMA process.
  2. Mail your returned item to: 

           B.R.A., LLC
           C/O Charles
           215 Ponce Street 
           New Smyrna Beach, FL 32168

3. Include in your package a letter stating the reason for your return and the original receipt and the RMA number provided to you by customer service.4. If product(s) is returned without an RMA number it will delay your exchange and/or refund.
 
4. If product(s) are returned without a RMA number it will delay your exchange and/or refund.