COVID-19 and WINTER STORM SHIPPING DELAYS
Please note that due to Covid-19 there have been significant shipping delays throughout the U.S. and some parcels maybe get stuck in a hub that is a hot spot with a large amount of shipping containers to be sorted through. Some hubs are closed, some hubs are short-staffed and while some parcels get to their destination in a timely manner some will get stuck for weeks. Due to this carriers are not allowing insurance (those that insure their packages) submissions for up to 30 days due to the parcel delays.
Some areas have delays due to the winter storms. The south experienced unprecedented storms and that has caused further delays.
Due to these issues we are fully aware parcels look "lost", but most 99.9999% get to their destination much later than expected, so if you are one that has been impacted by what appears to be a lost parcel we ask for your patience while the shipping carriers get sorted through an unprecedented amount of parcels. We have many that want us to help get their parcels to them, we apologized in advance that once a parcel leaves our facility there is nothing we can do to get your parcel moving within the shipping carriers system.
No new parcels will be replaced during the 30 day period as that is the time slotted for those with insurance that we can submit a claim.
EXPRESS SHIPPING POLICY: Shipping carriers are not guaranteeing Express Shipping times and due to their new policy regarding express shipping they are not refunding shipping cost if an express parcel is not delivered per their express shipping policy, due to this we are not liable for shipping carriers express shipping cost and will not pay out on their shipping cost refunds.
THANK YOU FOR YOUR UNDERSTANDING