SHIPPING TIMES
SMALL COMPONENTS: 2 to 4 BUSINESS DAYS!
COMPLETE UPPERS: 2 to 3 WEEKS!
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  2. Store Policy regarding Returns, Exchanges or Replacements
We will gladly accept the return or exchange of products that are defective due to defects in manufacturing and/or workmanship. Returns due to a defect will be issued a replacement; however, all other returns will be issued a refund by store credit and/or store gift certificate once customer returns product(s).

If there is an issue with your order or product(s) you agree to contact us first to allow us to resolve any issues, we are a small family business and we welcome our customers to address any concerns they may have and we will be happy to help!


Black Rifle Arms stands behind our products and if a Black Rifle Arms product we manufacture has a defect, we will exchange/replace the item for free including shipping charges. Failure to return the defective product(s) within 10 days upon receiving prepaid shipping label will incur the cost of the replacement product(s), we will reverse this charge as soon as the defective product(s) is returned back to our facility agreed to upon checkout under the Terms and Conditions and the Store Policy.

Within our RMA process we send out RMA email stating RMA instructions to all customers to read and which provide links to our Terms and Conditions and Store Policy. 
We will issue a Return Shipping Label for defective product; however, please take notice if the shipping label is for USPS First Class Parcel or Priority Mail. Returning a product we issued a first class shipping label for in a priority box will incur additional shipping fees and you agree if that if additional shipping fees are incurred due to shipping back incorrectly those fees will come out of refund.

PLEASE NOTE: No Exchanges will be issued until defective item is return to our facility. For all other returns: No store credit and/or store gift certificate will be issued until product(s) are returned to our facility. Once we receive the product(s) we will issue a store credit and/or store gift certificate in 1 to 2 business days;
however, for items that are defective we issue a replacement.



  • Cancellation Policy:
  • If you wish to cancel an order please call Black Rifle Arms at 386.410.5162 during normal business hours Monday thru Friday 9 am to 4pm EST. After hours please email us through the invoice email you received or through our Contact Us page with order # you wish to cancel. Please see below for further information regarding cancellation of order.

    If your item is a "DROP SHIP FROM OUR VENDOR" and your order is in the status of "Processing", we can not cancel your order as the order has been placed with our Drop Ship Vendor. You will need to contact us once you receive the product for an RMA ticket, you will need to pay return shipping and we will issue you a store credit and/or gift certificate minus shipping cost.

    For all other orders, if your order is in the status of "PROCESSING" and/or "BUILDING UPPER" there will be a 15% restocking fee. Once your order has a shipping label created, the cancellation will not be accepted. This includes piston conversions as we pull piston conversions from the shelf and set aside until customer ships in their uppers for the conversion.



    Refusal of Order, Non-Deliverable or Failure of Local Post Office Pickup:

    A refusal of an order you have placed with Black Rifle Arms that has had a shipping label created and is in "shipping" status waiting carrier pickup or has been picked up, we will not issue you a store credit until we receive the package back into our facility. At this time, we will issue you a store credit of the product(s) price minus a 15% restocking fee, shipping, handling and/or shipping insurance charges.

    If your order is non-deliverable due to the wrong address provided during checkout, Black Rifle Arms will contact you by phone or email to update and revise your address. We will create a new order and capture payment for this order and once the non-deliverable package is received back to our facility we will issue you a refund of the product(s) cost minus shipping charges.

      In the case that you fail to pick up your parcel at your Local Post Office, this implies to customers requesting Post Office local pickup, Black Rifle Arms will contact you by phone or email advising you the parcel has been returned to our facility. You can request at that time to have it reshipped to your local residence, you will be charged shipping cost, or you can request a store credit of tangible goods minus shipping cost including signature confirmation, insurance, or local post office request. 

      In the case of a Refusal of Order, Non-Deliverable, or Failure of Pickup At Local Post Office a store credits will not be issued until the product is received back into our shipping facility. of the purchase price minus shipping, handling and/or insurance charges and the 15% restocking fee. All products MUST be in original, unopened packaging. Customers are responsible for the cost of return shipping.



      Black Rifle Arms stands behind our products and if a Black Rifle Arms product we manufacture has a defect we will exchange/replace the item for free including shipping charges. 

      If a wrong product(s) was received, we will exchange the product(s) for free including shipping charges. We will send a prepaid shipping label either by email or along with your replacement package, this prepaid shipping label must be used to mail wrong product(s) back to our facility free of charge. Failure to return the wrong product(s) within 10 days upon receiving your return prepaid shipping label will result in Black Rifle Arms collecting payment by credit card for keeping the wrong products received. By using our checkout to complete your order you agreed to our Store Policy which gives Black Rifle Arms permission to collect payment on your credit card used during checkout for full amount of product(s) including shipping charges, these charges will be reversed once product(s) are received back to our facility.


      Within our RMA process we send out RMA email stating RMA instructions to all customers to read and which provide links to our Terms and Conditions and Store Policy.


    UNDER NO CIRCUMSTANCE can a product(s) be returned for a refund, store credit and/or store gift certificate or exchange if ANY MODIFICATIONS or ABUSE has been determined. If a product(s) has been modified or abused and a customer returns said product(s) the product(s) WILL NOT be provided a store credit and/or store gift certificate or an exchange and we will not ship said product(s) back unless customer provides shipping/handling fees for a return modified or abused product(s) or provides a prepaid shipping label.


    How To Return An Item: 
    Your item(s) must be in its original, unopened package unless there is a defect we will replace for free. If there is a defect with another manufacturer product you must contact them to replace it. You must return the item(s) within 10 days after contacting Black Rifle Arms for an RMA number.

  1. Please call at 386.410.5162 or contact us through our CONTACT US page to start the RMA process.
  2. Mail your returned item to: 

           B.R.A., LLC
           C/O Charles
           215 Ponce Street 
           New Smyrna Beach, FL 32168

Customers who want to return an item that they no longer want or need or change their mind are responsible for the shipping cost to return a product(s).

3. Include in your package a letter stating the reason for your return and the original receipt and the RMA number provided to you by customer service.
4. If the product(s) are returned without an RMA number it will delay your exchange and/or store credit and/or store gift certificate



  • Please Note: We ARE NOT responsible for shipping carrier delays.

For returns or exchanges, please contact us within 15 days to start the RMA process. 
Please read our return policy here: http://www.blackriflearms.com/Store-Policy_ep_44-1.html