If a wrong product(s) was received, we will exchange the product(s) for free including shipping charges. We will send along with the package a return prepaid shipping package to return the wrong product(s) received. Failure to return the wrong product(s) sent within 10 to 15 business days upon receiving your return prepaid shipping envelope, you are stating you want to keep that product(s), and, therefore, give us permission to collect payment on your credit card for product(s) fee and shipping charges for keeping the wrong product(s) received after we sent a prepaid shipping label for returned product(s) that you agreed upon to return. These Terms and Conditions and the Store Policy, clickable links for ALL CUSTOMERS to read and agree to, has to be checked by ALL CUSTOMERS in order to complete the checkout process. Within our RMA process we send out RMA email stating RMA instructions to all customers to read and which provide links to our Terms and Conditions and Store Policy.
Out of Spec? We will determine if a product(s) sent back is out of spec, if a product is within mil-spec we will provide video of opening the package received back from customer and testing for out of spec product(s). If a product is within spec restocking fee will apply to the return. If a product(s) is out of spec we will issue a full refund including shipping charges, if applicable. If the product is within mil-spec a refund of the product(s) will be issued minus the restocking fee and shipping fees, if applicable. Unfortunately, we are having to include this in our policy because we are seeing too many subpar firearms components that are out of spec, etc and then customers wanting to return a product because it doesn't work with their build. We only deal with high-quality manufacturers who produce mil-spec firearm components from USA material, yes at times there can be an issue and we stand behind our products and will honor our return/exchange policy.
UNDER NO CIRCUMSTANCE can a product(s) be returned for a refund or exchange if ANY MODIFICATIONS or ABUSE has been determined. If a product(s) has been modified or abused and a customer returns said product(s) the product(s) WILL NOT be provided a refund or an exchange and we will not ship said product(s) back unless customer provides shipping/handling fees for a return modified or abused product(s) or provides a prepaid shipping label.