If there is an issue with your order or product(s) you agree to contact us first to allow us to resolve any issues, we are a small family business and we welcome our customers to address any concerns they may have and we will be happy to help!
Black Rifle Arms stands behind our products and if a Black Rifle Arms product we manufacture has a defect, we will exchange/replace the item for free including shipping charges. Failure to return the defective product(s) within 10 days upon receiving prepaid shipping label will incur the cost of the replacement product(s), we will reverse this charge as soon as the defective product(s) is returned back to our facility agreed to upon checkout under the Terms and Conditions and the Store Policy.
Within our RMA process we send out RMA email stating RMA instructions to all customers to read and which provide links to our Terms and Conditions and Store Policy. We will issue a Return Shipping Label for defective product; however, please take notice if the shipping label is for USPS First Class Parcel or Priority Mail. Returning a product we issued a first class shipping label for in a priority box will incur additional shipping fees and you agree if that if additional shipping fees are incurred due to shipping back incorrectly those fees will come out of refund.