If there is an issue with your order or product(s) you agree to contact us first to allow us to resolve any issues, we are a small family business and we welcome our customers to address any concerns they may have and we will be happy to help!
Black Rifle Arms stands behind our products and if a Black Rifle Arms product we manufacture has a defect, we will exchange/replace the item for free including shipping charges. Failure to return the defective product(s) within 10 days upon receiving prepaid shipping label will incur the cost of the replacement product(s), we will reverse this charge as soon as the defective product(s) is returned back to our facility agreed to upon checkout under the Terms and Conditions and the Store Policy.
Within our RMA process we send out RMA email stating RMA instructions to all customers to read and which provide links to our Terms and Conditions and Store Policy.
PLEASE NOTE: No store credit and/or store gift certificate will be issued until product(s) are received by us. Once we receive the product(s) we will issue a store credit and/or store gift certificate in 1 to 2 business days; however, for items that are defective we issue a credit card refund, please allow up to 5 to 10 business days for your banking institution to show the refund.
A refusal of an order you have placed with Black Rifle Arms that has had a shipping label created and is in "shipping" status waiting carrier pickup or has been picked up, we will not issue you a store credit and/or store gift certificate until we receive the package back into our facility. At this time, we will issue you a store credit and/or store gift certificate of the product(s) price minus a 15% restocking fee, shipping, handling and/or shipping insurance charges.
If your order is non-deliverable due to the wrong address provided during checkout, Black Rifle Arms will contact you by phone or email to update and revise your address. We will create a new order and capture payment for this order and once the non-deliverable package is received back to our facility we will issue you a refund of the product(s) cost minus shipping charges.
In the case of a Refusal of Order or Non-Deliverable store credit and/or store gift certificate will not be issued until the product is received back into our shipping facility.
Return, Store Credit and/or Store Gift Certificate , Exchange Policy:
You may return new, unused product(s) sold by Black Rifle Arms within 30 days of delivery for a store credit and/or store gift certificate of the purchase price minus shipping, handling and/or insurance charges and the 15% restocking fee. All products MUST be in original, unopened packaging. Customers are responsible for the cost of return shipping. If you want us to issue a return shipping label as a convenience to you we will minus the shipping cost when we issue you a refund of the return product(s).
Black Rifle Arms stands behind our products and if a Black Rifle Arms product we manufacture has a defect we will exchange/replace the item for free including shipping charges.
How To Return An Item:
UNDER NO CIRCUMSTANCE can a product(s) be returned for a refund, store credit and/or store gift certificate or exchange if ANY MODIFICATIONS or ABUSE has been determined. If a product(s) has been modified or abused and a customer returns said product(s) the product(s) WILL NOT be provided a store credit and/or store gift certificate or an exchange and we will not ship said product(s) back unless customer provides shipping/handling fees for a return modified or abused product(s) or provides a prepaid shipping label.
Your item(s) must be in its original, unopened package unless there is a defect we will replace for free. If there is a defect with another manufacturer product you must contact them to replace it. You must return the item(s) within 10 days after contacting Black Rifle Arms for an RMA number.
- Please call at 386.410.5162 or contact us through our CONTACT US page to start the RMA process.
- Mail your returned item to:
215 Ponce Street New Smyrna Beach, FL 32168
Customers who want to return an item that they no longer want or need or change their mind are responsible for the shipping cost to return a product(s). If you request a return shipping label from us, your store credit and/or store gift certificate will be reduced by the cost of the return shipping label.
3. Include in your package a letter stating the reason for your return and the original receipt and the RMA number provided to you by customer service.
4. If the product(s) are returned without an RMA number it will delay your exchange and/or store credit and/or store gift certificate and/or refund.
- Please Note: We ARE NOT responsible for shipping carrier delays.