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Returns on Signature Required | Local Post Office Holds and Locker Non-Pickups

Returns For An Order That Was Processed and Shipped and Your Agreement to Return Shipping Insurance, Signature Confirmation and/or Package Delivered But Not There

8/5/2009

 by Administration
This policy is in regards for orders returned by carrier due to nobody available for signature confirmation, failure to pick up package for LOCAL POST OFFICE PICKUP REQUEST, and/or general non-pick ups from shipping lockers, etc.

If an order is returned back to our facility due to a signature confirmation carrier is unable to obtain, failure to pick up package at local Post Office for local post office pickups, and/or general non-pickups from shipping lockers, etc., we will reach out to the customer so they can verify when order should reship so somebody at that residence can sign for it or pickup at local post office and/or from shipping locker. Once we confirm this update we will capture reshipping cost and we will reship your order. Once we capture payment and reship the order if it comes back to our facility for a second time we will cancel the order and you will be issued a Store Credit minus all shipping charges and a 10% restocking fee.

All reshipping cost is the responsibility of the customer including any insurance or signature confirmation. If customer doesn't respond to request for an updated shipping date or wishes to cancel the order instead of reshipping and paying reshipping fees the order will be canceled and a store credit will be issued minus a 10% restocking fee and shipping charges.