Our policy is to get all packages out in a timely manner, once we ship delivery is the task of the shipping carrier. We are not responsible for shipping delays once an item is in shipping carrier's possession. Carrier's expected delivery dates are estimated shipping times and not guarantees unless it is Express shipping.
Shipping Time -- Most in-stock orders received will ship in 1 to 2 business days, except holidays; however, around the holidays orders can take around 2-4 business days due to an increase in sales. If a product is on backorder we try to give ETA's of back in stock dates and backorders will ship immediately once that product is back in stock.
COMPLETE UPPERS ship within 1 to 3 weeks, we build to order. Usual timeframe is 1 week, but we ask for up to 3 weeks. Current lead times for all upper builds are 6 to 8 weeks under these unprecedented times.
We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.
*USPS Express: 1-2 Business Days Guaranteed. Ship time depends on your shipping zone.
If the package doesn't arrive on time we will submit the request for a refund via the Post Office and then once approved will issue you the shipping cost refund minus handling fees and insurance fees.
USPS Priority: 3-6 Business Days (Not Guaranteed, just an estimate).
USPS Express shipping must be scanned in before 5 pm EST to guarantee 1-Day or 2-Day Shipping and because we CANNOT control what time USPS picks up parcels we nor USPS can not guarantee delivery date until it does get scanned; therefore, if they pick up after 5 pm EST, then your package will not be guaranteed until the next guaranteed business day.Black Rifle Arms is not responsible for any Express packages by FedEx, UPS, or USPS and when they scan them in, our responsibility lies at a timely shipment of the package only and will not offer any refunds in the shipping cost. If FedEx, UPS, or USPS does not deliver packages according to Express Shipping rules upon scan time and guarantee a delivery date we will contact them on your behalf to initiate a shipping refund, but the customer MUST bring delayed shipping time to our attention as we ship too many packages and are not aware of tracking and when a package gets delivered.
Please DO NOT use Express shipping if you are not happy with the policy set forth, THANK YOU for your understanding!
If your package is delayed, rather insured or uninsured, and you request a new package to be sent out we will charge your credit card for the second package and once the original package is delivered you must not open the package but write "RETURN TO SENDER" on the outside of the package and take it to the post office or put in your mailbox for carrier pickup. Once we received the returned package we will issue a refund for the product(s) minus shipping cost.
If you use First Class as your shipping option we highly encourage you to purchase shipping insurance during checkout which is offered to all customers to purchase at a small fee. Shipping Insurance allows us to submit a claim on your behalf in 15 days of a package not being delivered. At that time, once we submit an insurance claim, we can ship out your replacement package for free.
PLEASE NOTE: If you have not purchased insurance during checkout your package will not be replaced and we can not cancel your order and issue you a refund.
BY BLACK RIFLE ARMS OR OTHER THIRD PARTIES (SHIPPING CARRIERS) ONLY AS AN ESTIMATE.
Due to Inclement Weather (wild fires out west and Floods) some packages may be delayed and Carriers Express Shipping is not guaranteed. Please see Express Shipping note below.