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Shipping Policy

Shipping Insurance, Signature Confirmation and/or Package Delivered But Not There Store Policy Regarding Returns, Exchanges, Replacements or Refusal of Parcel

8/5/2009

Our policy is to get all packages out in a timely manner, once we ship delivery is the task of the shipping carrier. We are not responsible for shipping delays once an item is in shipping carrier's possession. Carrier's expected delivery dates are estimated shipping times and not guarantees unless it is Express shipping.

Shipping Time -- Most in-stock orders received will ship in 1 to 2 business days, except holidays; however, around the holidays orders can take around 2-4 business days due to an increase in sales. If a product is on backorder we try to give ETA's of back in stock dates and backorders will ship immediately once that product is back in stock.

COMPLETE UPPERS ship within 2 to 3 weeks, we build to order. Usual timeframe is up to 2 weeks, but we ask for up to 3 weeks. Uppers take up to 3 weeks to ship, if adding cerakote expect from 4 to 5 weeks since cerakote is a special order.

We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

PLEASE NOTE: UPS CAN NOT SHIP TO A RESIDENTIAL USPS MAILBOX and/or USPS P.O. BOX.
If you have a UPS STORE P.O. BOX we can ship UPS to that. 
If you choose UPS as your carrier upon checkout and you ship to a USPS P.O. Box we will change your shipping carrier to USPS!

USPS PARCELS ARE NOT CONSIDERED LOST UNTIL 15 DAYS AFTER CARRIER SCANS PARCEL & PROVIDES TRACKING.
DELIVERY TIMES PROVIDED BY USPS IS ESTIMATED DELIVERY NOT A GUARANTEE.

It is the customer's responsibility to provide an accurate email so you get your tracking number so you can track your parcel, if you don't see your email we provide for tracking please check ALL MAIL folders and/or SPAM folder. If you DO NOT receive your parcel after carrier scans your parcel and tracking data is provided by carrier please contact us. An expected delivery date provided by the carrier is when they expect to get the parcel to you, it's not a guarantee delivery date. We can't issue a new parcel until after 15 days when we can file a claim.

PLEASE NOTE: Once package states "delivered" we will not replace a parcel. Once parcel states "delivered" you will need to contact your local post office if your parcel is missing after being scanned "delivered". They can get with your postal carrier for an inspection of their scanner since it has GPS and try to locate your parcel. If you are in an Apartment or a facility that has Parcel Lockers or Parcels are left with the complexes front desk you will need to contact your front desk for help or retrieval of parcel. Once a parcel is "delivered" we have no recourse with the post office and it's up to the customer to contact post office or other facilities with parcel lockers or other drop off means.

*USPS Express: 1-2 Business Days Guaranteed. Ship time depends on your shipping zone.
If the package doesn't arrive on time we will submit the request for a refund via the Post Office and then once approved will issue you the shipping cost refund minus handling fees and insurance fees.

USPS Priority: 3-6 Business Days (Not Guaranteed, just an estimate).

**USPS First Class: 2-15 Business Days Typically (Not Guaranteed, just an estimate).

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PLEASE NOTE ALL EXPRESS SHIPPING TRANSIT TIMES IS BUSINESS DAYS

SHIPPING DAYS DO NOT INCLUDE WEEKENDS AND HOLIDAYS. NOT GUARANTEE FOR INCLEMENT WEATHER OR NATURAL DISASTERS


*EXPRESS SHIPPING: We offer USPS Express Shipping. USPS Guarantees Delivery in 1 to 2 Business Days depending upon when your package gets scanned into the system by the courier. Depending on your area in the country, holidays NOT included, shipping is guaranteed by USPS in 1 to 2 business days or shipping is refunded!

USPS Express shipping must be scanned in before 5 pm EST to guarantee 1-Day or 2-Day Shipping and because we CANNOT control what time USPS picks up parcels we nor USPS can not guarantee delivery date until it does get scanned; therefore, if they pick up after 5 pm EST, then your package will not be guaranteed until the next guaranteed business day.

Black Rifle Arms is not responsible for any Express packages by FedEx, UPS, or USPS and when they scan them in, our responsibility lies at a timely shipment of the package only and will not offer any refunds in the shipping cost. If FedEx, UPS, or USPS does not deliver packages according to Express Shipping rules upon scan time and guarantee a delivery date we will contact them on your behalf to initiate a shipping refund, but the customer MUST bring delayed shipping time to our attention as we ship too many packages and are not aware of tracking and when a package gets delivered. Please note handling charges are non-refundable, handling charges up to $50 is $3.00, $51 and up is $5.00.

Please DO NOT use Express shipping if you are not happy with the policy set forth, THANK YOU for your understanding!

**Please DO NOT use First Class Parcel if you need your order in a timely manner.
First Class Parcel can take from 2 to 15 days for delivery, but we have seen up to 24 days to deliver. In very rare instances we have seen 5 to 7 weeks.

If your package is delayed, rather insured or uninsured, and you request a new package to be sent out we will charge your credit card for the second package and once the original package is delivered you must not open the package but write "RETURN TO SENDER" on the outside of the package and take it to the post office or put in your mailbox for carrier pickup. Once we received the returned package we will issue a refund for the product(s) minus shipping cost.

If you use First Class as your shipping option we highly encourage you to purchase shipping insurance during checkout which is offered to all customers to purchase at a small fee. Shipping Insurance allows us to submit a claim on your behalf in 15 days of a package not being delivered. At that time, once we submit an insurance claim, we can ship out your replacement package for free.

PLEASE NOTE: If you have not purchased insurance during checkout your package will not be replaced and we can not cancel your order and issue you a refund.

WE CAN NOT GUARANTEE WHEN AN ORDER WILL ARRIVE. PLEASE CONSIDER ANY SHIPPING OR TRANSIT TIME OFFERED ON OUR SITE
BY BLACK RIFLE ARMS OR OTHER THIRD PARTIES (SHIPPING CARRIERS) ONLY AS AN ESTIMATE.

WEATHER SHIPPING DELAYS
Due to Inclement Weather (Wild Fires, Floods, Winter Storm, Hurricanes, etc) some packages may be delayed and Carriers Express Shipping is not guaranteed. Please see Express Shipping note below.

Due to these issues we are fully aware parcels look "lost", but most 99.9999% get to their destination much later than expected, so if you are one that has been impacted by what appears to be a lost parcel we ask for your patience while the shipping carriers get sorted through an unprecedented amount of parcels. We have many that want us to help get their parcels to them, we apologized in advance that once a parcel leaves our facility there is nothing we can do to get your parcel moving within the shipping carriers system.

No new parcels will be replaced during the 15 day period as that is the time slotted that carriers state is considered lost.

EXPRESS SHIPPING POLICY: We will not issue a shipping refund when a carrier refuses. We are not responsible for Carriers Express Shipping Times and Refunds, if they charge us, we charge you. If they refund us, we refund you, but we will not issue a refund on a denied shipping refund claim.


THANK YOU FOR YOUR UNDERSTANDING 

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